AdviniaTech ("we," "our," or "us") provides IT business consulting, managed services, and software solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our consulting services, or use our IT support channels.
1. Information We Collect
We collect information that identifies or could identify you as an individual or business representative.
Information You Provide Directly:
- Contact Data: Name, business email address, company name, phone number, and physical office address.
- Project Inquiries: Information about your IT infrastructure, project budgets, business needs, or tech stacks submitted via contact forms.
- Account Credentials: Usernames and passwords created to access client service portals.
Information Collected Automatically:
- Usage and Device Data: IP addresses, browser types, operating systems, and device identifiers collected through your interaction with our site.
- Cookies and Tracking: Web beacons and pixel tags tracking site navigation and resource downloads.
Enterprise Client Data (As a Data Processor):
During consulting or managed service engagements, we may process data hosted on your internal systems. This is strictly governed by our Data Processing Agreement (DPA) and client master services agreements.
2. How We Use Your Information
We process your personal and business data strictly for the following lawful purposes:
- Service Delivery: Providing IT consulting, managing software deployment, and offering technical helpdesk support.
- Client Onboarding: Conducting due diligence, validating business credentials, and managing invoices or billing.
- Communication: Responding to inquiries, proposals, and sending updates about service tickets or system maintenance.
- Marketing: Sending industry insights, technical whitepapers, and promotional updates (where legally permitted and with your opt-in consent).
- Security: Monitoring infrastructure for suspicious activity and protecting client networks from cyber threats.
3. How We Share Your Information
We do not sell your data. We only share information with verified entities in the following scenarios:
- Third-Party Service Providers: Cloud hosting vendors (e.g., AWS, Azure), CRM systems, billing platforms, and sub-contractors who assist in delivery.
- Legal Compliance: When required by law, subpoena, or to protect the safety and intellectual property of our company and clients.
- Business Transfers: In connection with any merger, sale of company assets, or financing round.
4. Data Security and Storage
As an IT firm, we take security seriously and enforce strict protection standards:
- Technical Controls: We use industry-standard encryption for data both in transit (SSL/TLS) and at rest.
- Access Control: Access to raw client data is strictly restricted to authorized employees with a documented "need-to-know" basis.
- Retention: We retain data only as long as necessary to fulfill contractual obligations or comply with accounting and regulatory laws.
5. Your Privacy Rights
Depending on your geographical location (such as the EU/UK under GDPR, or California under CCPA/CPRA), you may hold the following rights:
- Access & Portability: Request a copy of the personal data we hold about you.
- Correction & Deletion: Request modification or absolute erasure of your personal data.
- Opt-Out: Withdraw consent for marketing emails at any time via the "unsubscribe" link.
6. Contact Us
For questions regarding this policy or to exercise your data rights, contact our privacy team:
- Email: Shounak.Panse@adviniatech.com
- Address: C-7/5 5/2 F P 7/2, Erandwana, Kedar Bldg, Pune, 411004